印刷

问题: 当尝试打印时 the Print Queue window appears. The print job says "Hold for Authentication" but it never finishes.

解决方案: This is usually a result of outdated NetID credentials. If you recently changed the password for your U of I NetID, you also need to update the password on your computer for the print server.

在Windows电脑上, bring up the "Run" program and enter the address for the print server just like you did when setting it up. This should prompt you to enter your credentials again.

On a Mac you will need to click on the magnifying glass in the upper right-hand corner to bring up the "Finder" menu. Type in "Keychain Access" to get access to the Mac keychain. In the search field type in "print1" to find the listing for the print server. 双击弹出信息. Click the "Show Password" checkbox and in the field enter your new password. 完成后单击“保存”.

In either case, the print job in the queue that says "Hold for Authentication" will never finish. You will need to delete the job and print the document again.

问题: 当尝试打印时, everything seems successful from the computer, but nothing comes out of the printer.

解决方案: This is usually a result of being out of print pages. If you have no print pages left on your account, the print job will clear the computer without issue but will not be printed. 

To check the status of your print pages log into 帮助.12212011.com. Click on the "Print Pages" tab on the left, and then the "Print Pages" link. 当页面加载时, there should be a pop up box that shows how much money and how many pages you have left. 如果它说“0”.你将需要添加更多. You can click on the "+ Add Pages" button at the top to add more pages to your account.